Our ticket widget has a 'lost ticket' link from which you can download your tickets if you have not received them by e-mail. Sometimes buyers think they have paid after receiving an SMS from their bank, but it is an authorization code to enter to validate the payment and not a confirmation of purchase.
This wording indicates that you have made a purchase for an event for sale on our platform. In any case, you can keep your peace of mind as we use 3D secure technology (confirmation SMS) which verifies the cardholder's identity when you buy. If you have forgotten what event it is, look for 'Billetweb' in your email box to find the tickets or fill out the form below
Billetweb is an online ticketing tool that allows event organizers to sell their tickets online.
The organizers set up their webshop and follow up their event. We take care of the correct functioning of the solution.
The organizer distributes the address of its shop or its website to its public (website, social networks, posting, etc.).
If you do not know the address of the online store
Cherchez ici It is possible to find a ticket shop by the field 'Find an event' at the top right of this page or via an internet search engine.
Our ticket widget has a 'lost ticket' link from which you can send again your order.
Si l'organisateur vous demande d'accéder à votre espace acheteur, vous trouverez un lien 'Gérer ma commande' au bas de votre email de confirmation d'achat. Si vous n'avez plus cet email, vous pouvez le renvoyer en saisissant la référence de la commande ci-dessous
By default, our ticketing widget have a 'lost ticket' link? from which you can change the delivery address of the ticket if it is invalid.
From the link 'Manage my order' at the bottom of your confirmation e-mail you can download a version of the ticket on which the price does not appear.
If you have not received any information from the organizer within a reasonable time, please contact the organizer.
You will find its coordinates on the sales page or in your confirmation email.
The organizer will be able to reimburse you directly or may request a refund via the website. No response from the organizer, contact us to let us know the problem.
We execute the refunds on the bank card used for the purchase subject to having the corresponding funds (part of the receipts may have already been donated to the organizer).
Parfois lorsqu'il existe un choix à réaliser (report par exemple) l'organisateur peut vous demander d'effectuer la demande depuis votre espace acheteur.
Si l'organisateur ne répond pas à vos solicitations, Contact Billetweb.
In ticketing there is no right of withdrawal (article L121-20-4 of the Consumer Code).
In addition to canceling an event or a major change, you can not claim a refund.
Organizers therefore process requests according to their own policy. You can contact the organizer from the ticket sales page or via the contact details at the bottom of your confirmation email.
Si vous avez souscrit une assurance annulation lors de l'achat, vous trouverez un lien pour demander votre remboursement dans votre espace acheteur, lui même accessible au bas de l'email de confirmation d'achat (Billet perdu)
Si l'organisateur autorise le remboursement, il déclenche le remboursement depuis son interface Billetweb. Vous recevrez alors un email vous informant du remboursement directement sur votre carte bancaire.
You can get an invoice from the 'Manage my order' link at the bottom of your confirmation e-mail.
J'ai perdu ma confirmation d'achatBilletweb is a tool available to the organizers. All questions concerning the event or your order should be addressed to the organizer whose contact details can be found on his shop or in your confirmation email.